Refund Policy

Refund Policy for Online Content

At Playtube, we strive to provide high-quality online content. If you're not satisfied, we're here to help. Our refund policy is designed to be fair and transparent.

7-Day Trial Period (Pro Packages Only)

You can try our Pro packages risk-free for 7 days. During this trial period, you'll have access to all the features and content included in the Pro package. If you're not satisfied within this period, you can request a refund.

Eligibility for Refunds (Pro Packages Only)

To be eligible for a refund, the following conditions must be met:

1. *Timeframe*: You must request a refund within 3 days of the trial period ending (total of 10 days from purchase). If you don't request a refund within this timeframe, you'll no longer be eligible for a refund.

2. *Usage*: You haven't exceeded a reasonable usage limit. This means you shouldn't have completed a significant portion of the course, accessed premium content extensively, or used the service in a way that's inconsistent with a trial period.

3. *Package*: Refunds are only available for Pro packages. If you've purchased a different type of package, you may not be eligible for a refund.

Refund Process

If you meet the eligibility criteria, here's what you need to do:

1. *Contact Us*: Reach out to our customer service team via email playtube@cityaliens.com with your order details and reason for refund. Please include your order number, username, and a brief explanation of why you're requesting a refund.

2. *Refund Method*: Refunds will be issued via the original payment method. This means that if you paid with a credit card, your refund will be credited back to your credit card.

Refund Amounts

- *Refund Calculation*: If you meet the eligibility criteria, you'll receive a refund of 90% of the original purchase price. A penalty fee of 10% will be deducted from the refund amount to cover administrative costs.

- *Example*: If you purchased a Pro package for $100, your refund would be $90 (90% of the original purchase price).

Subscription Services

- *No Refunds for Subscriptions*: We do not offer refunds for subscription-based services, regardless of package. Instead, you can cancel your subscription at any time, and your access will remain active until the end of the current billing period.

- *Billing Cycle*: Our subscription services are billed on a recurring basis (e.g., monthly or annually). You'll be charged for each billing cycle until you cancel your subscription.

Cancellation Process

To cancel your subscription:

1. Log in to your account.

2. Go to your account settings.

3. Click "Cancel Subscription" or contact our customer service team.

4. Confirm that you want to cancel your subscription.

Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at playtube@cityaliens.com. We're here to help and want to ensure that you're satisfied with our services.